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This policy applies to direct purchases of HumanTangle: What Pulls Us from HumanTangle.com. HumanTangle is operated by Enterobiz LLC.
A direct purchase of HumanTangle: What Pulls Us is a one-time purchase of the complete digital book for the individual buyer.
The purchase includes one PDF edition and one EPUB edition for that buyer.
The price shown at checkout is the price for the complete digital book. There is no subscription, recurring charge, course or additional knowledge tier required to complete the purchase.
After successful payment, the buyer receives access to both included formats through a private digital-delivery link.
The delivery link remains available for 14 days from issuance and then expires.
The purchase is intended for the individual buyer. It is not a family, household, group or multi-user license, and purchasing one copy does not authorize redistribution of either file to other people.
If a legitimate purchaser cannot obtain one of the included files because of a failed download, corrupted file, expired link or another genuine delivery problem, contact HumanTangle through the Contact page. HumanTangle can verify the original purchase and restore or reissue access where appropriate.
An expired delivery link does not by itself mean that a legitimate purchaser must buy the book again.
The book is supplied as standard PDF and EPUB digital files. You need software or a device capable of opening the format you choose to read. HumanTangle does not supply a proprietary reading app and no physical edition is included in this direct purchase.
Any material technical restriction that applies to the delivered files should be disclosed before purchase.
HumanTangle is designed to make the digital book available shortly after successful payment.
Where applicable consumer law gives you a withdrawal or cancellation right for digital content, HumanTangle will rely on any exception for immediate digital supply only where the legally required conditions have been met. This may include obtaining your prior express consent to begin supply during the withdrawal period and your acknowledgment that you lose the applicable right of withdrawal once supply begins.
Where required, that consent and acknowledgment should be obtained separately at checkout and confirmed to you in the order confirmation or another durable record.
If the legally required consent, acknowledgment or confirmation has not been obtained, this policy does not treat your statutory right as waived.
Nothing in this policy removes a consumer right that applicable law does not allow a seller to exclude.
If payment has been completed but the digital book has not yet been supplied or made available to you, contact HumanTangle as soon as possible if you want to request cancellation.
Where the order can still reasonably be stopped before digital access begins, HumanTangle may cancel the order and refund the purchase.
Any mandatory cancellation or refund right available under applicable consumer law remains unaffected.
Subject to any mandatory consumer right that still applies, HumanTangle generally does not provide voluntary change-of-mind refunds after digital access has begun because the PDF and EPUB can be accessed and retained once supplied.
A voluntary refund is not normally provided simply because, after receiving access to the accurately described book, you changed your mind, decided not to read it, preferred a different writing style, completed part or all of the book, expected a personal result the book does not promise, or later decided that the subject was not for you.
This voluntary-refund rule is separate from any statutory cancellation, conformity, refund or other remedy that applicable law requires.
Please contact HumanTangle if you were charged more than once for the same purchase; paid successfully but did not receive access; received corrupted or unusable files; received files materially different from the product described at purchase; a technical problem on HumanTangle’s side prevents reasonable access; or applicable law gives you a refund, cancellation or other remedy.
Where a delivery problem can reasonably be corrected by restoring access or replacing a defective file, HumanTangle may do that instead of refunding the purchase when legally appropriate. Legitimate billing and delivery errors will be corrected.
If your payment was successful but you cannot access the book, contact HumanTangle through the Contact page.
Please provide enough information to identify the purchase, such as the email address used at checkout and the approximate purchase date. Do not send complete payment-card details, passwords or other unnecessary sensitive information.
HumanTangle will review whether the payment completed and whether access can be restored or the files resent.
If you accidentally purchase the same digital book more than once, contact HumanTangle. Once the duplicate transactions are confirmed, HumanTangle will review the duplicate charge for refund.
Each purchase is licensed for the personal use of the individual buyer. The purchase includes the PDF and EPUB editions for that buyer. It does not include additional copies for family members, friends, organizations or other users.
You may recommend the book, discuss its ideas and quote from it where lawful. Please do not redistribute, forward, upload, publicly share, resell or otherwise provide the complete EPUB or PDF files to another person.
The complete license terms are set out in the Terms of Use & Sale.
Payments may be processed by third-party payment providers such as Stripe. HumanTangle does not ask customers to send complete card numbers through its Contact page or ordinary email. Payment providers may process payment and refund information according to their own systems and privacy practices.
When HumanTangle approves a refund, it will be submitted through the applicable payment method or payment processor. The time required for the refunded amount to appear can depend on the payment provider, card network or financial institution and may be outside HumanTangle’s direct control.
Nothing in this policy excludes, restricts or replaces a consumer right or remedy that applicable law does not permit HumanTangle to exclude. Where local consumer law gives you stronger rights than this policy, those mandatory rights apply.
For a billing, refund or delivery problem, contact HumanTangle through the Contact page. Please include enough information to identify the order and explain what went wrong.